APA Style

fandy Tjiptono, Ph.D., Gregorius Chandra. (). Service, Quality dan satisfaction . Yogyakarta: PENERBIT ANDI.

Chicago Style

fandy Tjiptono, Ph.D., Gregorius Chandra. Service, Quality dan satisfaction. Yogyakarta: PENERBIT ANDI, . Text.

MLA Style

fandy Tjiptono, Ph.D., Gregorius Chandra. Service, Quality dan satisfaction. Yogyakarta: PENERBIT ANDI, . Text.

Turabian Style

fandy Tjiptono, Ph.D., Gregorius Chandra. Service, Quality dan satisfaction. Yogyakarta: PENERBIT ANDI, . Print.